Out of Hours Community Management

Social media never sleeps, so neither do we. Oh So Social is proud to be the first in the country to offer an innovative Out of Hours social media service, delivered by real people right here in the UK.

If you have international clients, peak social media times during evenings and weekends, or just simply want to be able to switch off while knowing that your social media is in safe hands, then our Out of Hours Community Management service is the answer.

When the regular Oh So Social team leave the office, experienced marketing manager Naomi comes online to deal with all things social during the evenings and weekends, providing you with truly 24/7 social media management.

Our Out of Hours Community Management service includes:

Reputation Management – Evenings and weekends are key times for brands. You no longer need to leave comments until office hours to be actioned. We will protect your brand’s reputation by responding to negativity rapidly, while sharing positive feedback to make the most of opportunities.

Customer Service – Customers don’t want to wait until Monday morning for an answer to their question, so why should they? Social media is quickly becoming the first port of call for business enquiries. We will reply to all comments, questions and enquiries when your team are offline, so there will be no more dissatisfied customers waiting too long for a response.

Content Creation – If you’ve got a last-minute offer to promote, an important message to share or exciting breaking news, don’t waste time trying to write that perfect post in a rush. Leave it to us to create that winning content that gets the results you need.

Holiday cover – Are you going on holiday? Or do you have a member of the team going away? We can step in with short term content creation, social media management, brand management and out of hours support.

Twitter Chats – an increasingly useful tool for businesses to engage with potential customers whether your target market is B2B or B2C, Twitter chats primarily take place during the evenings. Rather than scheduling tweets and missing important leads, we will chat live on your behalf, increasing awareness of your brand and providing speedy responses so you never miss a connection.

This list is not exhaustive. Our Out of Hours service covers anything else you might need when our core team are offline. The Out of Hours social media service works across Facebook, Twitter, Instagram, Blogs, email marketing and any other network you may require, meaning your social media can truly become 24/7.

This service is available as part of any social media management package or as a standalone service to support your own marketing team. Contact us to find out more.